Refund Policy

At SPCA Op Shops we aim to provide you with good, sellable products and service at all times.

Due to the nature of second hand goods, we cannot offer returns for change of mind.

If a product is faulty or not fit for use, we will meet our obligations under the New Zealand Consumer Guarantees Act.

Shipping costs are not refundable.

For any queries, please email us at opshoponline@spca.nz.